Excellent customer care is critical for any business in today’s highly competitive environment. During this
course, learners will understand the difference between customer needs and expectations, how to deal
with customer complaints, as well as identifying and improving your customers experience, which in turn
will help your business to provide the best service possible.

To book or for more information contact Keeley McCabe- Training@cornwallmarine.net / 01326 211382

PLEASE NOTE: These sessions can only be accessed and booked by contacting Keeley McCabe Training@cornwallmarine.net / 01326 211382