BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Cornwall Marine Network - ECPv4.9.1.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Cornwall Marine Network
X-ORIGINAL-URL:https://cornwallmarine.net
X-WR-CALDESC:Events for Cornwall Marine Network
BEGIN:VEVENT
DTSTART;TZID=UTC+0:20230523T093000
DTEND;TZID=UTC+0:20230523T163000
DTSTAMP:20261103T120556
CREATED:20230314T100704Z
LAST-MODIFIED:20230317T163503Z
UID:13767-1684834200-1684859400@cornwallmarine.net
SUMMARY:Effective Complaint Handing
DESCRIPTION:Our complaint handling workshop’s overall aim is to equip and enable all personnel to deal effectively with varying types of complaints with the overall objectives of generating and maintaining loyal customers\, converting dissatisfaction to satisfaction\, as well as being mindful of their own emotional needs and coping mechanisms during challenging complaint situations. \nTuesday 23rd May | 09:30 – 16:30 | Online Delivery \nFull cost: £150.00 + VAT | Cost with funding applied: £105.00 + VAT \nFor more information on courses and funding opportunities\, contact the team via email or telephone:\nsales@cornwallmarine.net / 01326 211382 \n
URL:https://cornwallmarine.net/event/effective-complaint-handing-2023-05-23
LOCATION:via zoom
END:VEVENT
END:VCALENDAR