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VERSION:2.0
PRODID:-//Cornwall Marine Network - ECPv4.9.1.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Cornwall Marine Network
X-ORIGINAL-URL:https://cornwallmarine.net
X-WR-CALDESC:Events for Cornwall Marine Network
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DTSTART;TZID=UTC+0:20240911T093000
DTEND;TZID=UTC+0:20240911T163000
DTSTAMP:20260418T143722
CREATED:20240110T114325Z
LAST-MODIFIED:20240115T101831Z
UID:15359-1726047000-1726072200@cornwallmarine.net
SUMMARY:Effective Complaint Handling
DESCRIPTION:1 day course | Wednesday 11th September | 09:30 – 16:30 per day | Online via Zoom | £180 + VAT \n\nOverview \nThe overall aim of our complaint handling workshop is to equip and enable all personnel to deal effectively with varying types of complaints with the overall objectives of generating and maintaining loyal customers\, converting dissatisfaction to satisfaction\, as well as being mindful of their own emotional needs and coping mechanisms during challenging complaint situations. \n\nCourse content \n\nUnderstand why complaints are good for business.\nRecognise the common reasons people complain to a business and what they expect to achieve.\nBe able to handle customer complaints effectively and consistently\, using a structured\, natural approach.\nBe able to handle the more severe\, hostile complaints with confidence calmly and professionally.\nMaster own emotions when dealing with customer complaints.\nUnderstand when investigation is required and how to approach and structure the investigation process.\nBe equipped\, professionally and personally to deal with varying types of complaints.\nTo be able to convert dissatisfaction to satisfaction generating and maintaining customer loyalty.\n\n\nOther cohorts available \n\nWednesday 31st January 2024\nWednesday 5th June 2024\nWednesday 4th December 2024\n\nFor more information on courses and funding opportunities\, contact the team via email or telephone:\nsales@cornwallmarine.net / 01326 211382 \n
URL:https://cornwallmarine.net/event/effective-complaint-handling-2024-09-11
LOCATION:Cornwall Marine Network\, Maritime Business Centre Unit 7b\, Falmouth Business Park\, Bickland Water Road\, Falmouth\, Cornwall\, TR11 4SZ\, United Kingdom
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