BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Cornwall Marine Network - ECPv4.9.1.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Cornwall Marine Network
X-ORIGINAL-URL:https://cornwallmarine.net
X-WR-CALDESC:Events for Cornwall Marine Network
BEGIN:VEVENT
DTSTART;TZID=UTC+0:20210426T133000
DTEND;TZID=UTC+0:20210426T170000
DTSTAMP:20260609T103443
CREATED:20210407T100501Z
LAST-MODIFIED:20210407T100501Z
UID:11017-1619443800-1619456400@cornwallmarine.net
SUMMARY:Effective Complaint Handling
DESCRIPTION:Our complaint handling workshop’s overall aim is to equip and enable all personnel to deal effectively with varying types of complaints with the overall objectives of generating and maintaining loyal customers\, converting dissatisfaction to satisfaction\, as well as being mindful of their own emotional needs and coping mechanisms during challenging complaint situations. \nPLEASE NOTE: These sessions can only be accessed and booked by contacting Keeley McCabe: Training@cornwallmarine.net / 01326 211382 \n
URL:https://cornwallmarine.net/event/effective-complaint-handling
ORGANIZER;CN="Keeley%20McCabe":MAILTO:Training@cornwallmarine.net
END:VEVENT
END:VCALENDAR