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Level 2 Team Leading Principles – Online course

July 21 @ 9:30 am - 4:30 pm

|Recurring Event (See all)

One event on July 5, 2022 at 9:30 am

One event on July 13, 2022 at 9:30 am

One event on July 21, 2022 at 9:30 am

One event on July 27, 2022 at 9:30 am

One event on July 29, 2022 at 9:30 am

The objective of this qualification is to support learners working or preparing to work in a customer service role or where using a telephone is a part of their role. It is suitable for all industries where customer service is a requirement. The qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.

Details

Date:
July 21
Time:
9:30 am - 4:30 pm

Venue

via zoom

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