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PRODID:-//Cornwall Marine Network - ECPv4.9.1.1//NONSGML v1.0//EN
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X-WR-CALNAME:Cornwall Marine Network
X-ORIGINAL-URL:https://cornwallmarine.net
X-WR-CALDESC:Events for Cornwall Marine Network
BEGIN:VEVENT
DTSTART;TZID=UTC+0:20240605T093000
DTEND;TZID=UTC+0:20240605T163000
DTSTAMP:20260827T183823
CREATED:20240110T113930Z
LAST-MODIFIED:20240115T101811Z
UID:15357-1717579800-1717605000@cornwallmarine.net
SUMMARY:Effective Complaint Handling
DESCRIPTION:1 day course | Wednesday 5th June | 09:30 – 16:30 per day | Online via Zoom | £180 + VAT \n\nOverview \nThe overall aim of our complaint handling workshop is to equip and enable all personnel to deal effectively with varying types of complaints with the overall objectives of generating and maintaining loyal customers\, converting dissatisfaction to satisfaction\, as well as being mindful of their own emotional needs and coping mechanisms during challenging complaint situations. \n\nCourse content \n\nUnderstand why complaints are good for business.\nRecognise the common reasons people complain to a business and what they expect to achieve.\nBe able to handle customer complaints effectively and consistently\, using a structured\, natural approach.\nBe able to handle the more severe\, hostile complaints with confidence calmly and professionally.\nMaster own emotions when dealing with customer complaints.\nUnderstand when investigation is required and how to approach and structure the investigation process.\nBe equipped\, professionally and personally to deal with varying types of complaints.\nTo be able to convert dissatisfaction to satisfaction generating and maintaining customer loyalty.\n\n\nOther cohorts available \n\nWednesday 31st January 2024\nWednesday 11th September 2024\nWednesday 4th December 2024\n\nFor more information on courses and funding opportunities\, contact the team via email or telephone:\nsales@cornwallmarine.net / 01326 211382 \n
URL:https://cornwallmarine.net/event/effective-complaint-handling-2024-06-05
LOCATION:Cornwall Marine Network\, Maritime Business Centre Unit 7b\, Falmouth Business Park\, Bickland Water Road\, Falmouth\, Cornwall\, TR11 4SZ\, United Kingdom
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BEGIN:VEVENT
DTSTART;TZID=UTC+0:20240605T093000
DTEND;TZID=UTC+0:20240605T163000
DTSTAMP:20260827T183823
CREATED:20240110T133636Z
LAST-MODIFIED:20240115T113544Z
UID:15371-1717579800-1717605000@cornwallmarine.net
SUMMARY:Introduction to Assertiveness
DESCRIPTION:1 day course | Wednesday 5th June | 09:30 – 16:30 per day | Online via Zoom | £180 + VAT \n\nOverview \nThis course looks at reducing and dealing with stress\, resolving conflict\, saying no with confidence\, managing time and instilling a sense of confidence in your own ability. Learners will look at how different personality types can hone their skills and those of their colleagues in order to promote respect and cohesive working practice within the workplace. \n\nCourse content \n\nUnderstand what assertive behaviour is.\nDifferentiate passive and aggressive behaviour.\nUnderstand ways of being assertive in a given situation.\nIdentify a situation in which one may need to be assertive.\nRecognise the key benefits and implications of assertiveness.\nIdentify a situation in which assertiveness can be used to achieve a desired outcome.\n\n\nOther cohorts available \n\nWednesday 20th March 2024\nWednesday 16th October 2024\n\nFor more information on courses and funding opportunities\, contact the team via email or telephone:\nsales@cornwallmarine.net / 01326 211382 \n
URL:https://cornwallmarine.net/event/introduction-to-assertiveness-2024-06-05
LOCATION:Cornwall Marine Network\, Maritime Business Centre Unit 7b\, Falmouth Business Park\, Bickland Water Road\, Falmouth\, Cornwall\, TR11 4SZ\, United Kingdom
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BEGIN:VEVENT
DTSTART;TZID=UTC+0:20240605T093000
DTEND;TZID=UTC+0:20240605T163000
DTSTAMP:20260827T183823
CREATED:20240110T143755Z
LAST-MODIFIED:20240115T102524Z
UID:15397-1717579800-1717605000@cornwallmarine.net
SUMMARY:Introduction to Mentoring
DESCRIPTION:1 day course | Wednesday 5th June | 09:30 – 16:30 per day | Online via Zoom | £180 + VAT \n\nOverview \nA successful career involves constant self-improvement and development. Along the way\, it’s easy to feel lost\, unsure\, or out of your depth. This is why mentoring is so important: having someone neutral to turn to and bounce ideas off can give your staff the confidence to realise their true potential. This introductory course gives insight into the benefits of mentoring and how effective mentoring plays a key role in nurturing staff to share their experiences to benefit the progress of the organisation. \nThis short course creates the opportunity for you to explore mentoring and coaching in the workplace and creates the opportunity for you to put workshop learning into action by starting to build your own tool kit to use back in the workplace. \n\nOther cohorts available \n\nWednesday 6th March 2024\nWednesday 6th November 2024\n\nFor more information on courses and funding opportunities\, contact the team via email or telephone:\nsales@cornwallmarine.net / 01326 211382 \n
URL:https://cornwallmarine.net/event/introduction-to-mentoring-2024-06-05
LOCATION:Cornwall Marine Network\, Maritime Business Centre Unit 7b\, Falmouth Business Park\, Bickland Water Road\, Falmouth\, Cornwall\, TR11 4SZ\, United Kingdom
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