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Effective Complaint Handling (Session 1)

October 6 @ 9:00 am - 12:30 pm

Our complaint handling workshop’s overall aim is to equip and enable all personnel to deal effectively with
varying types of complaints with the overall objectives of generating and maintaining loyal customers,
converting dissatisfaction to satisfaction, as well as being mindful of their own emotional needs and coping
mechanisms during challenging complaint situations.

PLEASE NOTE: These sessions can only be accessed and booked by contacting Keeley McCabe: / 01326 211382


October 6
9:00 am - 12:30 pm

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