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CMN Interactive – Effective Complaint Handling (session 1)
May 27 @ 9:00 am - 12:30 pm
Our complaint handling workshop’s overall aim is to equip and enable all personnel to deal effectively with varying types of complaints with the overall objectives of generating and maintaining loyal customers, converting dissatisfaction to satisfaction, as well as being mindful of their own emotional needs and coping mechanisms during challenging complaint situations.
To book or for more information contact Keeley McCabe- Training@cornwallmarine.net / 01326 211382
PLEASE NOTE: These sessions can only be accessed and booked by contacting Keeley McCabe Training@cornwallmarine.net / 01326 211382