February 25 @ 9:00 am - 5:00 pm
Excellent customer service skills are critical for any business in today’s highly competitive environment. During this course, learners will understand the core principles for providing service that will delight your customers including essential communication skills and how to resolve customer conflict. Build upon and reinforce the essential skills required to deliver effective customer service. Understand the importance of individual contribution through effective communication and discover strategies to deal with customer complaints and difficult situations.
Please enquire about funding opportunities.
To book or for more information contact Keeley McCabe- Training@cornwallmarine.net / 01326 211382
PLEASE NOTE: These sessions can only be accessed and booked by contacting Keeley McCabe- Training@cornwallmarine.net / 01326 211382