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Customer Service

April 28 @ 9:30 am - 4:30 pm

This programme is designed to help learners who are looking to upskill or reskill their customer service knowledge and practice. The objective of this qualification is to support learners working or preparing to work in a customer service role or where using a telephone is a part of their role. It is suitable for all industries where customer service is a requirement.

Course Content

  • Principles of Customer Service
  • How customer needs and expectations are formed
  • Interpersonal skills
  • Responding to customers problems or complaints


April 28
9:30 am - 4:30 pm


via zoom

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