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Effective Complaint Handling
July 26 @ 9:00 am - 5:00 pm
Our complaint handling workshop’s overall aim is to equip and enable all personnel to deal effectively with varying types of complaints with the overall objectives of generating and maintaining loyal customers, converting dis-satisfaction to satisfaction, as well as being mindful of own emotional needs and coping mechanisms during challenging complaint situations.
Any enquires regarding course costs, please contact: Training@cornwallmarine.net