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Effective Complaint Handling

January 31 @ 9:30 am - 4:30 pm

This course will equip and enable you to deal effectively with varying types of complaints with the overall objectives of generating and maintaining loyal customers, converting dis-satisfaction to satisfaction, as well as being mindful of your own emotional needs and coping mechanisms during challenging complaint situations.

31st January | 09:30 – 16:30 | Online via Zoom


For more information on courses and funding opportunities, contact the team via email or telephone: / 01326 211382


January 31
9:30 am - 4:30 pm

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