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Effective Complaint Handling
January 31, 2023 @ 9:30 am - 4:30 pm
This course will equip and enable you to deal effectively with varying types of complaints with the overall objectives of generating and maintaining loyal customers, converting dis-satisfaction to satisfaction, as well as being mindful of your own emotional needs and coping mechanisms during challenging complaint situations.
31st January | 09:30 – 16:30 | Online via Zoom
For more information on courses and funding opportunities, contact the team via email or telephone:
training@cornwallmarine.net / 01326 211382