Effective complaint handling (Online course)
July 20 @ 9:30 am - 4:30 pm
Our complaint handling workshop’s overall aim is to equip and enable all personnel to deal effectively with varying types of complaints with the overall objectives of generating and maintaining loyal customers, converting dissatisfaction to satisfaction, as well as being mindful of their own emotional needs and coping mechanisms during challenging complaint situations.
20th July 2022. 9.30 am – 4.30 am