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Effective Complaint Handing

May 23 @ 9:30 am - 4:30 pm

Our complaint handling workshop’s overall aim is to equip and enable all personnel to deal effectively with varying types of complaints with the overall objectives of generating and maintaining loyal customers, converting dissatisfaction to satisfaction, as well as being mindful of their own emotional needs and coping mechanisms during challenging complaint situations.

Tuesday 23rd May | 09:30 – 16:30 | Online Delivery

Full cost: £150.00 + VAT | Cost with funding applied: £105.00 + VAT

For more information on courses and funding opportunities, contact the team via email or telephone: / 01326 211382


May 23
9:30 am - 4:30 pm


via zoom

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