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Effective Complaint Handling

April 26 @ 1:30 pm - 5:00 pm

Our complaint handling workshop’s overall aim is to equip and enable all personnel to deal effectively with varying types of complaints with the overall objectives of generating and maintaining loyal customers, converting dissatisfaction to satisfaction, as well as being mindful of their own emotional needs and coping mechanisms during challenging complaint situations.

PLEASE NOTE: These sessions can only be accessed and booked by contacting Keeley McCabe: / 01326 211382


April 26
1:30 pm - 5:00 pm


Keeley McCabe
01326 211382

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